If you signed up for your first-time customer discount code, and can't seem to find it please check your junk/spam folder. Occasionally mailbox filtering sends this email to your junk/spam folder. If you are not a first-time customer and sign up for

If you signed up for your first-time customer discount code, and can&apos;t seem to find it please check your junk/spam folder. Occasionally mailbox filtering sends this email to your junk/spam folder.&#xA0;If you are not a first-time customer and sign up for this code you will not receive the discount, as it is for first-time customers only.&#xA0;

Why can't I find my discount code?

If your sign-up code isn't working, click here and we'll help.

If your 10% sign-up voucher is not applying correctly, please check for the following criteria. If these are all met, your voucher should work correctly. If not, please send us a message.&#xA0;Please ensure you are entering your voucher code into the &apos;Gift card or discount code&apos; section at checkout.The voucher is only valid for 7 days from the time of issue - check when you were sent the initial email.&#xA0;Valid for first-time customers only. If you have already placed an order with us or have an existing account, unfortunately, this voucher won&apos;t work for you.The minimum purchase amount for the code to be valid is $49 / 30&#x20AC; / 30 CHF.Sign-up vouchers can&apos;t be combined with other vouchers or discount codes.

Why does my sign-up code not work?

To use your gift voucher, copy and paste the code into the &apos;Gift card or discount code&apos; box at checkout, then click &quot;Apply&quot;.Sign-up discounts only apply to your first order.If that doesn&apos;t seem to work or you are still having issues, please send us a message via our web chat with your voucher/code and we&apos;ll be able to help.

How can I apply my gift voucher or discount code?

We currently accept the following types of payment for purchases made through our web store:<ul><li style="font-size: 16px;">Visa</li><li style="font-size: 16px;">Mastercard</li><li style="font-size: 16px;">American Express</li><li style="font-size: 16px;">Apple Pay</li><li style="font-size: 16px;">Google Pay</li><li style="font-size: 16px;">Shop Pay</li><li style="font-size: 16px;">Afterpay (NZ only)</li></ul>

What forms of payment do you accept?

If you have received a refund notification, the money is on its way to you. Depending on your bank/payment method a refund can take up to 10 business days to show up on your statement. If you have still not received it after 10 business days please r

If you have received a refund notification, the money is on its way to you. Depending on your bank/payment method a refund can take up to 10&#xA0;business&#xA0;days to show up on your statement. If you have still not received it after 10 business days please reach out to your financial institution.

Why haven't I received my refund?

If you are a wholesale partner looking to get in touch with our sales team please reach out via our contact form and select 'Retailer Request'.

If you are a wholesale partner looking to get in touch with our sales team please reach out via our&#xA0;<a href="https://eu.monsroyale.com/pages/help-centre?currency=EUR&amp;hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;and select &apos;Retailer Request&apos;.&#xA0;

I am a wholesale partner looking to get in touch

If you are interested in purchasing a Gift card you can do so by following this link. Please note gift cards purchased via our website are only for use on the Mons Royale website in the country/currency they were purchased.

If you are interested in purchasing a Gift card you can do so by following&#xA0;<a href="https://eu.monsroyale.com/products/gift-voucher?currency=EUR" rel="noopener noreferrer" target="_blank">this link</a>.&#xA0;Please note gift cards purchased via our website are only for use on the Mons Royale website in the country/currency&#xA0;they were purchased.

Where can I buy a gift card?

Mons Royale

Billing & Payments

How do I track my order?