Shipping times and tracking your order.
Once your order has shipped the tracking information will be sent to the email linked to the account used to place the order. If you're still having trouble, you can visit our Help Centre and select 'Track order'.
We ship to New Zealand, Australia, USA, Canada, and most of Europe.
Once shipped, your order should arrive within 2-7 business days.
We aim to pack and ship within one to three business days of receiving your order. We process orders Monday to Friday, excluding weekends and public holidays.
If your tracking is showing as delivered but you have not received your order please check your communal mail room, community mailbox, and around your residence including any side or back doors, behind patio ornaments/furniture, and/or with your neig
There may be a few reasons why the tracking link for your parcel isn't working. Find some answers here.
Most orders ship within three business days of being received.
It's not uncommon for parcels to go a few days without being scanned as they transit through the carrier's network. However, if you see the tracking for your order hasn't been updated in a while longer than that, please contact us with your order num
Free shipping thresholds vary depending on your region. Click here to find out what your rates are.
You can use our store locator to find the nearest Mons Royale retailer or stockist.
Unfortunately, we are unable to ship to the UK at the moment, however, we are working on it and hope to offer shipping again within the next months. In the meantime, we recommend using our store locator to see if there is a Mons stockist able to ship